Initial shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the item was damaged/wrong/defective in which case we will cover shipping both ways. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at or use the return/exchange portal located on the top of the page.
We only replace items if they are defective or damaged. Only full-priced items are eligible for return/refund. If you’ve done all of the above and you still have not received your refund yet, please contact us at and one of our team members will provide assistance. A lot of times instead of a new line showing a reversal charge/credit, the payment would just disappear from your pending section.Ĭontact your credit card company/financing company you used, it may take some time before your refund is officially posted but reaching out might help expedite the process. If you haven’t received a refund yet, please first check your bank statement. As noted, depending on the payment provider the process can take up to 10 business days(usually 3-5). Once you have received an email/text from us stating the refund has been processed, at this stage, it's completely out of our control but depends on the payment providers to decide when the refund will show up in your bank. The restocking fee might be applicable as noted in the return section. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days(depending on the payment provider). We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Special-ordered items cannot be canceled. You have 7 days to cancel an order, once the order has been processed(item packaged/ tracking number has been created), the cancellation will not be allowed but you may contact us for a return request if the item is eligible for return. All cancellations could be subject to 2.3% - 6% fee to cover transaction costs charged by third-party payment providers. Please ensure you have contacted us on availability before placing an order. Below is a list of some but now all of them, please be mindful when placing the order / considering a return: Some manufacturers would charge a restocking fee ranging from 10% - 30% of the original order value. Any item that is returned more than 30 days after delivery.Any item not in its original condition/ is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted (if applicable)
#Motul xclean efe wrx full#
You may receive a full refund if you choose to receive a store credit instead. Note this is charged by a third-party payment provider, not us. Please do NOT send back an item without setting up a return firstĭepending on your method of payment, transaction fees might not be refundable which ranges between 2.3% - 6% of the order value.
Please do NOT send your purchase back to the manufacturer If you choose to email us to initiate a return, please ensure to include the following information in your email: Special-ordered items, including anything custom products.It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Please send an email to or use our return portal located at the top of the page to set up a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Other Makes and Models - ĭue to the Chinese New Year, the following brands may or may not be impacted and experiencing delays till for the shipments that's coming from Asian Area directly:.
0 kommentar(er)
